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Lily Allen Help Center

<p dir="ltr" id="isPasted"><span style="text-decoration:none;">Please check your Spam Folder &#x2014; 99% of the time, you will find it there. It&#x2019;s also possible that you entered the wrong email address. If you still have problems, please email our Customer Service.&#xA0;</span></p>

Please check your Spam Folder — 99% of the time, you will find it there. It’s also possible that you entered the wrong email address. If you still have problems, please email our Customer Service.

Why haven't I received my confirmation email after ordering?

Order Management

What is your shipping policy?

How much does shipping cost?

When will I receive my order?

What do I do if my shipment is delayed in transit?

Shipping & Delivery

How do I cancel or edit my order?

Pre-Order Merchandise

What’s your return policy?

Return / Exchange

What do I do if my item(s) arrives damaged?

Order Issues

How do I apply promo/discount codes?

What forms of payment do you accept?

Is it safe to use my credit card?

How will the transaction show on my credit card statement?

Payments & Discounts

Why haven't I received my confirmation email after ordering?Updated 2 months ago